As a patient, you will find background information on the following topics here.
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Call your TCM specialist to find out why they sent you the prescription.
Patients can reorder by telephone if we have a corresponding prescription on file. Prescribers must submit a written prescription (e-mail, fax, letter).
TCM prescriptions are billed via supplementary insurance. Most supplementary insurances cover the costs. To be on the safe side, ask your health insurance company whether it covers the costs of TCM phytotherapy.
You must pay the invoice directly to us. Then send the 'Reimbursement voucher' section of the invoice together with a copy of your prescription to your supplementary insurance company. Both receipts are enclosed with our delivery to you.
Unfortunately, this is not possible. Our invoices always go to the patients, never directly to health insurance companies or insurers, as we do not know which insurance model the patients have.
The basic insurance pays doctors with a TCM licence for their own services, for example acupuncture or the issuing of a herbal prescription. Unfortunately, it does not pay for the herbs themselves. The herbs may be paid for by the patient's supplementary insurance.
In contrast to basic insurance, every supplementary insurer is free to pay what it likes and this is described in detail in your policy. You need to take a close look at what the insurer promises to pay. Obtain various quotes from different providers. There are often several variants on offer from each insurer. Here are some reasons why the insurance company may not pay out:
Get quotes from different providers and take a close look at whether the often very different offers correspond to what you expect. Each insurer also usually has different variants. It is best to take out supplementary insurance when you are young and in good health.
The risk is too high for the insurer. Reasons may be:
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