As a patient, you will find background information on the following topics here.
In urgent cases, our manager will decide whether this is possible as an exception. Please call us. It is not possible by e-mail.
In our shop you will find a range of herbs and other products that we can supply to you without a prescription. Anything you do not find there requires a prescription from a TCM specialist. We advise against ordering herbs anywhere on the Internet. The quality often does not meet the criteria applicable in this country.
In our online shop you have the option of purchasing certain products without a prescription. Foods and herbs that were not marketed in significant quantities in Switzerland before 1997 Switzerland before 1997 are labelled as novel foods by the authorities and a justification is required to allow us to sell them freely. freely. We are working on this. In a recipe, it is the responsibility of the responsibility of the TCM specialist to prescribe herbs for a medical purpose. for a medical purpose.
If Complemedis receives a prescription before 4.00 p.m. (Friday 5.00 p.m.), it will be processed and posted on the same day and you will receive an SMS message and can track the delivery.
Ask your TCM specialist whether your current telephone number is on file.
Prices can change for a variety of reasons: poor harvests drive prices up, transport costs rise, demand is greatly increased... Sometimes we do not have access to certain, usually relatively inexpensive combination recipes, so we have to put them together from the individual components. All of this can have an impact on the price.
We don't do that, because too often the delivery gets stuck at customs.
No, we only produce prescriptions that have been sent to us by a TCM specialist. You would need to see one.
Almost all TCM therapists work with our prescription software. This displays the price of your prescription before it is sent to us. Next time, ask your therapist for the price. The herbs used in a prescription have different prices.
As soon as the prescription leaves our premises, you will receive a text message and can track the delivery or contact the post office if necessary. If you have not received a text message, first ask your TCM specialist whether the prescription has really been delivered to us. Also check whether your contact details (address, telephone, e-mail, pharmacy/drugstore pick-up point if applicable), which are stored with your TCM specialist, are still correct.
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