Questions on general topics

As a patient, you will find background information on the following topics here.

Delivery and invoicing

I have never ordered anything. Why do I receive a prescription?

Call your TCM specialist to find out why they sent you the prescription.

Can I order a prescription by telephone?

Patients can reorder by telephone if we have a corresponding prescription on file. Prescribers must submit a written prescription (e-mail, fax, letter).